Matthieu ROUX
Lean director (Black Belt certified)
Lean
Quality
Data analysis
Performance
Amélioration Continue
36 years old
Driving License
Nantes (44000) France
Professional Status
Employed
Open to opportunities
About Me
I bring a data-driven operational excellence expertise to the entire chain, from production to customer relations.
The goal? To build the customer experience of tomorrow.
I am known for my analytical mind, my ability to step back and my organizational skills.
Competencies:
▶ Management
▶ Operations (luxury and premium)
▶ Customer Relationship
▶ Operational Excellence
▶ Lean Office
▶ Lean Six Sigma
▶ Quality
▶ Data Analysis
Black Belt Lean Six Sigma
Digital Transformation
The goal? To build the customer experience of tomorrow.
I am known for my analytical mind, my ability to step back and my organizational skills.
Competencies:
▶ Management
▶ Operations (luxury and premium)
▶ Customer Relationship
▶ Operational Excellence
▶ Lean Office
▶ Lean Six Sigma
▶ Quality
▶ Data Analysis
Black Belt Lean Six Sigma
Digital Transformation
Operations Performance Manager
SEB Group
Since February 2023
- Drive and support the industrial organization towards operational excellence in line with the Group's strategy and challenges.
- Manage the transformation plan - Support and ensure implementation of operational excellence projects
- Train teams in operational excellence tools
- Contribute actively to the Group network by sharing best practices, participating in diagnoses and developing operational excellence standards.
- Promote site actions and the Group's operational excellence program
Head of Lean, Data & Quality
Maisons du Monde
September 2019
to January 2023
- Managing a team of 20 people (with 3 managers direct report) in France and UK
- Supervising activities of 3 departments : Lean, Data Analysis & Forecasts, Quality for the customer relations department
- Customer Excellence Award 2021
- KEY RESULTS :
- Customer Satisfaction : +23%
- QoS : +28%
- Average Handle Time (AHT) : - 20%
- Outsourcing to handle the growth of contacts (number of agents : +84%
- Good to know : 1.9 millions contacts in 2021
- Customer Satisfaction : +23%
Head of Lean & Quality
MAISONS DU MONDE
July 2018
to September 2019
- Within the Customer Relations Department (Nantes, France and London, UK) :
- Managing a team of 10 people (2 managers and 8 officers) based in France and UK
- Leading the quality assessment process and training process (evaluation in 6 languages, trainings in French, English and German)
- Leading the performance management of the aftersales and sales departments
- -- KEY RESULTS-- : Quality assurance : +4% of the quality mark and - 29% of the variability;
Performance : saved 14 FTE (by reducing non added value incoming contatcs (selfcare on website, FCR, killing root causes etc.) , increasing efficiency of representatives and changing organisation model)
France Continuous Improvement Manager
CLARINS
March 2017
to July 2018
- Defined the group lean policy (headquarters, 2 factories, 1 logistic site, 1 R&D location)
- Structured, trained and animated a community of lean managers and representatives (SMED methodology : 130 trainees, VSM : 11 managers trained)
- Leaded continuous improvement projects (optimization of the freshness management for Asia subsidiaries, SMED project (-50% of changeover time), reorganization of some departments (-1.4 FTE on a team of 8), etc.)
Continuous Improvement Manager
CLARINS
April 2014
to March 2017
- Defined and deployed the lean policy for the factory
- Improved the processes accross the French locations to increase the operational and financial efficiency. (Example: saved 33% of the time of field managers for added-value tasks (VSM project), reduced changeover time by 36%)
Strategic Planner and Lean Management Engineer
CLARINS
April 2013
to April 2014
- Leaded the MRP process and performed the M+2/M+6 schedule
- Provided trainings for change of ERP to the final users (schedule and procurement process)
Lean Management Consultant
Alten
April 2012
to April 2013
- Advised clients (aeronautics groups) in Lean Manufacturing and Lean Office, (various processes such as E2E payment process for first article inspection parts)
Industrial Performance Engineer (internship)
L'Oréal
March 2011
to August 2011
- Launched a SMED project for a packaging unit (average time for tools change: -52%, OEE of the unit: +2.1 %)
- Reduced the packaging lines washing time (- 42%)
- Delivered trainings in Lean manufacturing for the employees
Continuous Improvement Engineer (internship)
Louis Vuitton Malletier
February 2010
to September 2010
- Improved the service rate (+25% in 7 months)
- Completed successfully a reengineering of the laboratory (200 k€, flow: -37%)
- Managed an inter-unit transfer of activities (9 persons, no delay)
GMP Manager (internship)
PUIG Group
May 2009
to August 2009
- ISO 22716 (Cosmetics GMP) Project (Certification obtained the 27/11/09)
- Created and lead taskforces.
- Managed improvements (65% of non-conformities resolved in 4 months)
- Given training for all employees (180 persons by group of 8 max)
Certifications
Digital Transformation through data analytics Certificate
UNIVERSITY OF MARYLAND - 2021
Black Belt Lean Six Sigma – Manufacturing and Services
ECOLE CENTRALE PARIS - 2014
Thesis topic :
Reducing the lead-time of suppliers payment process : critical analysis of a DMAIC project with cross-functional links
Reducing the lead-time of suppliers payment process : critical analysis of a DMAIC project with cross-functional links
Post Graduate degree in Industrial Management and Supply Chain
Mines ParisTech (Ecole des Mines de Paris)
September 2010
to October 2011
Master's Degree in Quality Management and Environmental Chemistry
Université Bordeaux 1
September 2008
to September 2010
Chemical Process Technology
-
French: mother tongue
Expert
-
English
TOEIC : 960Advanced
-
Hieroglyphic egyptian
Good
-
Minitab
Advanced
-
Microsoft Dynamics
Good
-
QlikSense
Utilisation de la BI QlikSenseAdvanced
-
Microsoft Visio
Expert
-
Office
Expert
-
Lawson Infor M3
Advanced
-
Statistics
Expert
-
Data analysis
Expert
-
Forecasting
Advanced
- Member of AMARC (Association pour le management de la Réclamation Client / Association for Customer Claims Management) from 2019 to 2023
- Vice-President of KEMET, association of egyptology, 100 members, from 2008 to 2012
- Arts enthusiast
- United Kingdom, especially Scotland
- Iceland